Superwoman_lee
January 29, 2025
我們雖然book from 1/23-1/27, but we’re arrived 1/24 2am, due to the flight delay and when I booked this hotel, I requested a late check out time, because I knew we will arrive the hotel 1/24 2am, there is why I ask the late check out time on 1/27 2pm. But the reception lady was very rude and keep knocking my door since 10:50am. She even want to break in my room, even though I told her, I was naked without a cloth on. When I was rushed to wear my clothes and get all my 6 luggages out. She didn’t send anyone to help. When I gave her the room key in the reception, she even want to charge AU.$25 for 12pm late check out fee. I asked her, was she going to refund me 1/23 3pm -1/24 2am no use any room service or electricity fee for a half day room rate, should be AU$150. Never book such bad suits, no room services, no cleaning even I stayed 4 days, you have to throw the garbages by yourself and ask for clean towels every day. However, next to this suits hotel, The Weston hotel charged the similar amount. I suggested people to book Westin hotel and get nice hotel services.